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"tried with different mobile same issue"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"avoid this"

"one for my lounge facing my front door one for the back door & also the kids room we have very expensive computer equipment in there along with games consoles too • fast delivery well packaged & looks very smart modern"

"we have not used the cloud service yet but we do plan to take the free trial when we decide how we want to use the camera s with a view to expand our system to include additional indoor cameras and maybe an external"

"the only negative is that there is nothing to explain how the sd card works"

"i will order some more for other rooms but maybe not the same model!"

"this item is rubbish it does not work will not connect to my phone "

"after a few days the cameras stopped working"

"customer service was very quick and responsive so this problem was solved very quickly"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"this is a simple camera that doesn't work with 3rd party software"

"you don't even need to subscribe to the cloud service unless you want to keep your alarm recordings for some extended period of time and or don't want to lose them if the camera is stolen"

"extremely disappointed"

"total waste of money”"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"but you still worry"

"the spaniels i might add are really boring when i check and are just asleep"

"very disappointed"

"awful product"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"night vision is the most importatant part for a camera because anything can be happen in the night and this awful camera has no night vision capability at all"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"they will only work with their proprietary "cloud" software which is buggy as hell and does not work most of the time"

"pointless and annoying"

"this camera performed perfectly"

"absolutely useless"

"i cannot recommenced this as the clips only viewable for less than two days unless by there cloud subscription pathetic so wouldn’t bought it if knew that"

"we had a minor issue at one point but we emailed the manafacturer and their service was amazing even with the current climate and lockdown we explained our issue and they sent out a new camera to us they even followed up to ensure it arrived which took only a couple of days i may add"

"i was slightly disappointed to discover that i can’t adjust the lens remotely via the app but it’s not a massive inconvenience as i’ve just played around with the camera to capture what i want and it’ll stay that way"

"for the price it's an absolute bargain i got them to see what the animals get up to while i'm out i cant fault the the quality of images great i confused my irritating mutt when he was barking like an idiot for no reason apart from the wind was blowing i set it for motion record when sleeping to catch"

"my son has epilepsy and only has them in this sleep leaving him on his own at bedtimes is very difficult and i can’t relax and mostly don’t leave him so i’m in bed same time as him"

"the only issue was that the motion alerts were not working"

"they quickly helped me resolve a small issue i was having"

"27am apologising but advising it could be a wifi signal problem"

"the only issue was that the motion alerts were not working"

"every time showing error 5401 5403"

"i would say that the cost seems to be one of the more expensive options compared to other camera makes"

"the camera is small white and easily blends into the environment"

"i have spoken with wansview support a couple of times too and they are both polite and prompt with replies"

"it will work for 2 3 days then just totally crash again!"

"i currently have a neos smart camera but it is very laggy and the app constantly crashes so i want to replace it with something more stable and reliable"

"after reading the reviews of various comparable cameras i decided to buy a wansview camera as they were the only manufacturer that i couldn't find any evidence of them having had security flaws so i felt happy to give them a go the camera was quick and easy to set up the automatically generated qr code and audio cues' would be easy for anyone to follow"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i was looking for a low cost wifi camera so that i could keep an eye on my mother at home as she has been unwell recently"

"also despite numerous updates in the 3 months i've had this camera the android app remains very buggy and erratic"

"the k5 device worked without a single issue for 2 months and suddenly stopped sending motion alerts and as with any device problems can arise but it is all about how these are resolved"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"had camera a few days now and it's worked perfectly until today with the stupid firmware update and how every time i close the app and go back into it no device ?"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"edit: camera developed a fault where it could not format the sd card and reported an error message on the app"

"phone app version allowes longer password than pc version so if you get username password error on computer"

"also keep getting a stupid amount of emails from the company"

"the ability to invite a friend family member to view the app is great but there is a small limitation in that the invited friend can't view recorded videos only the live feed"

"i had no luck in achieving a successful scan until after several failed attemps the setup help dialogue intervened and suggested making the qr image larger"

"the spaniels i might add are really boring when i check and are just asleep"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"there was a slight problem early on so i contacted the uk mail and they replied almost immediately they knew about the problem as it was with their server"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"i've taken a star off as i'm getting an annoying buzzing sound through the app but other than that it's perfect and i have recommended it to my friends as a cheap alternative to an external cctv system"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"i would give this a zero rating but that was not possible"

"the app was very easy to install and getting it to do what it needs to waa mercilessly childs play"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"one minor issue not a camera fault my mobile provider vodka honey blocks the manufacturers we stream as a default"

"s d card i used my w d cloud drive to record to also can me viewed from iphone 11 and alexa show i would highly recommend this product to anybody who needs cctv camera or security deterrent in the home or garden"

"although this camera is alexa compatible with the wansview skill meaning you can view the camera on an alexa show device or with a firestick it does not support motion detection within alexa this means that you are unable to trigger any other routines this is an obvious flaw with the firmware rendering the device useless for me i was intending to use a sd card with the device but though i would use the cloud trial first however i did not wish to open a paypal account which seems to be required"

"yes surprisingly so and have had no issues reconnecting after the camera has been unplugged and then plugged back into the mains is the wansview cloud app friendly?"

"the main difference was the picture & sound quality and lack of lagging time difference between the image taken and shown on a device with the other 2 cameras we tried one had a 15 45 second lag on video so for example we would be talking to one of our children downstairs but we could still see them playing upstairs on the camera"

"is seems installation is difficult and time consuming"

"i didn't try cloud features due to my own privacy concerns"

"is it possible to give 0 stars"

"on 3 occasions i wanted to see who has been dumping rubbish outside my house and on those 3 occasions it hadn't recorded anything to the sd card"

"never connects"

"they barked one and i spoke to them and they settled down again"

"they are much smaller and lighter than my old cameras"

"motion detection very sensitive had to set it at minimum to avoid neurosis"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"software is a bit lacking especially on desktop"

"i bought this camera so that i can watch my pet whilst i'm at work as he has been slightly unwell"

"it comes with a very long power cable is well packaged with comprehensive instructions which are well written and easy to follow"

"i moved my camera from its original location and left it disconnected for about 3 months by which time i had forgotten my password and couldn’t get onto the camera again when i plugged it back in"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"then it started turning off or freezing on long periods of time and dispite resetting and trying to solve the problem it keeps happening its becoming a joke!"

"the app is absolutely rubbish the camera is online then 5 minutes later offline"

"a couple of slight cons: 1 during set up the device needs to scan a qr code displayed on the smartphone screen"

"it will randomly stop recording"

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"we had no issues with wifi i wonder if people that are having issues have not entered the name of their wifi and left the generic there and just entered their passwords!"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"immediately afterwards i was despatched a new replacement without any further questions"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"it's driving me nuts"

"i bought this camera to view my front door as i was having too many unexpected visitors"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"i would have given this 5 stars but one of my smart cameras keeps crashing!"

"i’ve had wansview for a few weeks now and i’ve not had one problem with it!"

"2 due to slight security concerns i wanted to attach the device to my router guest access and while i was able to do that i couldn't then get the app to see it because as i found out later the whole poiint of guest access on my router is to allow guests access to email and the internet while preventing them from accessing any other devices in the same network"

"as it did not work for me i found my own modem had to be changed but the support was first class and i was offered a refund i have yet to fix it as my phone was also affected"

"update: after a month it stopped working so had to return it maybe it was just an 'off' one"

"i brought it as a ‘bunnycam’ so i could spy on my giant house rabbit when i was out as was intrigued as to what he gets up to home alone!"

"after that little complication which you are going to have to do one day because most non phone and computer devices only support 2"

"next morning i turned my phone on and saw i had numerous alerts the cam records a few second video every time there is movement so i watched these short clips and halfway through there she was caught in the act!"

"none of the offered glitch fixes really fit in with how the app doesn’t work"

"nothing was too much trouble and they really helped us "

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"bit annoying can’t make clips longer 10 secs too"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"if i have to pick a small fault the sound lags the image by a fraction of a second but i'm guessing this can be fixed with an update"

"i had a few problems with json errors when viewing clips on mobile data i found out this was due to vodafone blocking the site and a simple live chat asking vodafone to unblock restricted content solved this immediately"

"very hard to connect at first once connected was really delayed in picture"

"they barked one and i spoke to them and they settled down again"

"if you’re looking for a great little camera at a great price don’t hesitate to purchase this one"

"also i do not need to be able to remotely move the camera pan tilt which is why i went for this basic static model"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"wansview have practically stalked me asking me to remove my review which has felt really uncomfortable actually"

"rubbish not even 6hrs worked app crash can’t see any"

"the app install is very easy although the app has crashed my phone once all i had to so was restart my phone and it has worked fine ever since"

"there is a slight delay between what you are watching and what is happening it seems but very impressed considering the price"

"also overheats so could be issues with it in future would not recommend"

"picture can be laggy at times but that is my internet"

"i can skip through the footage at the end of the day as any motion is detected and time stamped you can adjust the sensitivity "

"so absolutely nothing wrong with the camera but the app is shocking i got up and running with minimal effort but within 5 minutes something went down with the app and i could not get back online so sent it back got a refund shame really nothing wrong with the camera"

"the frustration is real with these camera's but if you are willing to follow all the steps and loose your mind in the process you will get there in the end"

"purchased for a friend as a gift as she has an elderly dog who has had some health issues so that she could check in on him when shes out"

"it took 30 mins to set up as the guide was poor and the the golden blow pay for a subscription"

"don’t waste a lot of money on these expensive cameras you won’t get better than this !"

"done every step and reset instruction given and nothing works"

"the picture freezes there’s no sound and when there is sound it’s distorted"

"i was met with a load of jargon that was beyond my simple capabilities of understanding you have to access the modem and switch off 5 ghz i tried this and then lost all internet"

"considering this camera was so cheap i honestly thought it would be junk"

"the reason why this function was a non negotiable is because of a spike in thefts and suspicious behaviour in our residential area and if there was a break in i would not have been able to share any footage with the police"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"but i have set it up in the corner of a room and not covers every angle i need to watch"

"i’d never considered monitoring our dog in the kitchen before as i thought it would be really expensive and difficult the camera was such good value and easy!"

"wouldn’t recommend"

"that was over £100 never worked very well and ceased working altogether in less than a month with no refund from the supplier"

"over all can not fault the camera"

"• they’re very small & hardly noticeable no one ever realises they’re there"

"received a message via the app on monday saying there was a motion sensor problem and they were working hard to fix it it's now wednesday and the camera has stopped working completely!"

"i figured that overall it was mostly positive and that maybe the people who gave it negative reviews were just not tech savvy or patient people millennial cockiness right there i know so anyhoo i decided to click the buy button"

"there is also a small speaker through which you can talk to using the app"

"on the whole i am very pleased with it my only gripe is the distortion when you speak through the microphone it is really quite bad"

"however there is no function option to simply switch off the camera"

"wainsview customer service worked hard to resolve the issue and promised a refund if it didnt recover"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"i’ve gotten used to it now as it’s roughly the same time of day as the sun sets but seems rather silly that it gets set off by that rather than actual motion"

"it isn't too bad for the price and i might be a little picky but i got the camera to use whilst im at work and it just doesn't do it seemlessly"

"you can be sure to receive outstanding customer service in the event of a query or a problem"

"clear picture alerts by email not got on 'the cloud' as yet but quite satisfied with what we have for the time being"

"slight grievance in that when it gets darker in the evening and as it switches to night vision it always sends me an alert"

"the night picture quality i found blurry but it might be my placement"

"i had been wanting a ring doorbell for a while now and i came across this instead with a much nicer price tag"

"i also used it to discreetly observe him at night to ensure he was not wandering while everyone else was asleep and the night vision and sensitive motion activation were excellent in this regard"

"“alexa show cam1” or “alexa hide cam1”"

"or please send me another power cord if you think is within warranty"

"i actually lost my patience with it and i was shamefully a bit rude and offensive in the e mail i sent to wansview support"

"once set up it is a cool bit of kit for keeping an eye on a room where the dog gets up to mischief"

"i was a bit unsure about this product after so many bad reviews but i have been so impressed for the price"

"after 3 other models all failing miserably to connect to my phone this one was incredibly easy in comparison"

"the câmera works as any cheap camera would"

"these drop outs can last from a few minutes to a few days"

"it sometimes detects things not there"

"i even went onto the admin settings for my wifi and turned 5ghz off renamed each of them separately and set new passwords to make sure there was no possible way of getting it wrong but it still did not connect!"

"see my photo attached of how i have my backdoor camera angled away from the window so i don’t have a glare at night i will be purchasing an outside one eventually"

"lengthy cable to power up"

"but unless you subscribe for the cloud storage service the options for local storage and retrieval of video clips triggered by motion alerts are limited"

"i shall definitely be setting one up for my female skunk so i can keep watch for babies in breeding season"

"alarm recordings are available almost immediately and i have convinced myself that hindsight recording is incorporated in the app"

"had alternate products and work seamlessly this product does not"

"you can choose whether to pay for cloud storage or use a memory card or just watch it live with no recording facility"

"ended up returning this as the power kept turning on and off which kind of rendered it useless : i wanted a nice little camera for inside my porch as we are currently isolating and having lots of deliveries that are being left in the porch without signatures and after one delivery was 'delivered' but wasn't we needed a small cheap camera to keep an eye on things"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"i have trouble logging onto the app when i’m out and the app will only give me motion detection if i press the button when i’m at home with the camera"

"to my phone gave me a lot of peice of mind but sadly 3 weeks after conecting the q5 the first and replaced k5 has again packed up and im in no mind the q5 will shortly fol low it so its not one that i could recomend spending money on unfortunately and i will cirtainly not waist anymore of my time with emails to the companey that may well send another replacement but i would rather save up and buy one i wont have to keep replaceing sorry but my view is dont buy one"

"this camera is rubbish"

"i had not realised the picture would be so poor i have limited street lighting so it can't pick anything up"

"excellent quality video for live stream i have not yet used the playback or save function this requires an external memory card which is not included "

"quite happy with my purchase for now i don’t appear to be having too many problems viewing with 4g and it is working for exactly the reasons i wanted it to"

"the biggest negative however for me is that the recorded videos are only 10 seconds long"

"got first camera working then tried to add the second camera total night mare the quick delivery is the only positive thing i can add in fairness when it did work all for 10 mins the picture was really clear camera one then decided to switch itself off and on so i gave up also doesn’t link to alexa very well at all as described"

"customers services advised me how to do it i already knew how but they didn't seem to grasp that it didn't work"

"i would give this a zero rating but that was not possible"

"we have found that two of us cannot be logged into the app at the same time which we found a bit disappointing however it works perfectly fine being used one at a time"

"good bits: looks good really easy setup excellent image quality good microphone and speaker system didn't require an sd card to work bad bits: only really bad bit was due to our slow wifi meaning there was a slightly laggy image"

"i have ring floodlights and am used to immediate pick up of motion"

"broke not long after purchase slow audio and video"

"in the cloud version i didn’t get a email to authorise despite adding to whitelist and many attempts"

"the camera was very easy to instal l and when i had a small problem with the wifi connection the support team were able to advise me very promptly"

"motion has been detected but there has been no motion within the view of the camera i would recommend no one buys this product due to the poor software and constant false notifications!"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"we wanted a camera upstairs not as a security camera but for keeping an eye on the kids etc though the echo show mobile while cooking & cleaning downstairs without having to keep stopping and checking on them after every loud noise"

"with wansview that is not possible"

"only thing that's not specified is that your wifi password needs to be 31 characters or less and can't contain the symbols " "

"it turned out the problem was with my router which i rebooted"

"how can it miss not record someone dumping a kitchen sink they're quite large!"

"i sent it back as faulty as it was within the 30 day return period"

"i needed a small camera to go behind a venetian blind in a window adjacent to my front porch"

"once i had set up the on my phone i went on to the wansview website from my desktop and downloaded the pc software"

"so my expectations were very low"

"it only triggers when a bus or lorry drives past"

"these are deliberately restricted to 10 seconds !"

"we have 2 shitz shu’s that according to an annoying neighbour bark constantly these are proof that they don’t"

"easy to set up and records 12 second motion activity while not viewing"

"you expect the camera to be on when you are away from home only to find out it has stopped working"

"picture quality is great and motion alert delay is fairly negligible"

"so now it’s useless"

"the camera was used to catch our little dog getting up to mischief and once setup it works perfectly with good picture quality"

"i've tried everything recommended on the q&a page of the app but it still remains 'offline' for this reason i can't mark it more than a 1 star which is a pity"

"4ghz and not the 5ghz"

"for security reasons the invites last 30 minutes and it's usually not enough time so you end up having to send repeated invitations"

"unfortunately the software was very poor indeed"

"if the night vision ir is on then you get glare from the reflection but if you switch it off and have motion activated lights then it is excellent at recording detail although the proper outdoors security camera would be more appropriate"

"i had to return it next day as it simply would not finalise set up"

"you can change your settings to make it less sensitive and you can remove the notifications if you wanted to"

"the camera is set up to monitor an empty property so i want to receive alerts and a video clip if there is any movement"

"i do find though the the speak isn’t very clear when not in the property but i do not use this feature"

"i have contacted customer service and they confirmed that there is no way to change this"

"the only problem i have experienced was on saturday the 11th january 2020 when there was no picture on my phone but sound detecting movement"

"nothing wrong with my reception either"

"negatives: • okay so first thing is they need to sort out the app it’s very slow takes ages to connect and sometimes it’ll kick me out of the app if i navigate too fast"

"no reason to suspect it won't be just as great as this little camera is"

"no we are using sd storage card so don't need the cloud"

"i’m not decided the faulty ones just put me off a little and i need something reliable because of my seizures but if your using it for general keeping an eye on the house or pets then it’s spot on : would have had 5 stars if it wasn’t for the one not working right"

"this is my second camera first one not wansview this one was much easier to get set up and working"

"it took no more than 5 minutes and every worked perfectly"

"i took it out of the box downloaded the app and 4 minutes later i was looking at my puppy in his cage by way of high definition video!"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"i sent it back as faulty as it was within the 30 day return period"

"so now i have a camera that won’t film anything"

"not tried night vision so can't comment on this"

"i've had an ip camera before so i wasn't expecting much"

"it doesn’t pan or tilt but it isn’t really required when positioned in the corner of my room and it provides 120 degree angle of viewing"

"4ghz no idea how at last the cam connected and was ready to go it had taken me 4 hours!"

"however the cloud issue upset me so much i didn't use the camera in the end its lying in a bin somewhere!"

"only criticism is that the speaker could be better"

"handy when i'm upstairs and don't hear the door"

"we have our property and garage alarmed but are always concerned about security"

"it can also be set to send notifications to your phone whenever motion is detected and the motion events are also saved as small clips on your phone or in the cloud"

"a couple more points to consider when buying this camera it produces a crystal clear 1080p hd video stream but the zoom is digital so video perfectionists will be disappointed"

"also not wireless at all"

"the setup is easy the app walks you through it and it literally takes no more than 2 minutes"

"if you are thinking of buying this camera but are unsure of its quality due to the price don’t delay buy it!"

"we purchased this camera as a night time monitor for our 1 y o twins to replace a broken expensive one we had been given for our previous child"

"not very good at night if facing outdoors as reflection on glass but works when outside light is triggered"

"no need for concern"

"however in order to use it to look out a window at night it is quite poor as you have to switch off the leds"

"no online chat help from their website only from cloud app which isn't dowloading"

"the worst ever camera"

"it asks for your email and password then just buffers and doesn’t do anything else cheap chinese product wish i’d bought something else!"

"the advisor then asked me to send a video showing me using the correct procedure for downloading footage which i did and then i did not recieve a reply"

"i will admit that i never read the disription and was disappointed that i couldn't move the picture with the app"

"on the non cloud version it wouldn’t connect to wifi"

"the wansview team quickly rectified this issue and i’ve had no issues since"

"then once set up on my phone i asked alexa to find devices and that set itself up with no further input from me"

"first here are the pros: easy setup great picture quality great motion detection well priced sturdy build quality long cable easily viewing on the app automatic night vision well packaged cons other family members can be invited to view the camera but they can only see stills and not videos motion detection cannot be adjusted to your preferences video clips are usually no longer than 30 seconds and cannot be adjusted to your preferences you have to purchase cloud storage in order to view footage that is older than 2 days and it's quite expensive for a largely unknown company"

"for such a small cost i am so impressed with these little bulb like cameras"

"i purchased both the wansview q5 & k5 after a recently burglary of my neighbours property and i can thoroughly recommend these affordable cameras"

"bit pricey for the year but if you're using 3 camera's then worth it"

"99 we were dubious at the quality we were likely to receive but for such little money it felt worth the risk"

"i've got a nest cam and don't get me wrong it's fine"

"i downloaded the app and tried to register using a second email address in desperation but never got an email back"

"it couldn't be easier"

"weird how i've given it an over all awful review but the things are 5 star"

"can access the camera from anywhere with the app on my phone can even talk through the camera if you press and hold the microphone button in the app whilst speaking"

"while syncing i got distracted and started doing house chores and forgot about the camera"

"brought this for an elderly lady to give her peace of mind when leaving her husband at home easy to set up app downloaded straight away onto her iphone now she can check her husband is behaving if she has to pop out she now knows if he gets up so can check he hasn't had a fall and if he has she can get the onsite care team to attend him straight away he has his lifeline etc but she needed the peace of mind knowing she can check that someone has attended to him"

"the installation of these little cameras makes them perfect for the non techy person whois possibly worried about being swamped with something awkward to install"

"they assured me the problem would soon be resolved and it was"

"deserves no stars!"

"besides that the app is terrible"

"bad shopping experience!"

"the ability to save recorded files both locally via micro sd and also a cloud option is a plus too where a lot of other cameras have only cloud options and at a hefty monthly cost"

"i have not tried the cloud solution with monthly cost as this is not something i need"

"the motion detection has been a little off but a new firmware has just been released to sort this issue out and you can turn the motion on and off"

"i could not connect to the wifi for love nor money"

"having bought an outdoor camera and very happy with it i wanted another one to monitor another room not shown in the photos"

"for the money you really can’t go wrong"

"i thought it could be my internet connection but it got worse and its completely out of order now but unable to return at this stage"

"with some use i have to say the image quality isn't brilliant in some lighting conditions hence the 3 star rating original review: so it has the potential to be a great product at its price point but as it stands you are unable to view the camera when out of house through 4g due to a current firmware issue due to be solved by start of september i've been told"

"so you cannot use one of the better 3rd party software available on the market so most importantly you will then be tied to the yi premium cloud service that you need to pay a subscription for"

"the online storage is very expensive per month even the minimum 7day plan"

"only gripe is that the playback on my iphone jumps to first recording of the day instead of the clip i want to see"

"i have consulted yi helpdesk about this who suggested i use another sd card or reformat both of which i've tried and still have the same issue"

"whilst using the app on ios it’s a lottery if you can connect to live view and when you do it doesn’t last for long before it loses connection whilst it tries to reconnect immediately it very rarely does even closing and restarting the app or switching the cameras power supply off and on again doesn’t work"

"a couple of weeks later and the alerts have stopped working"

"amazon that a great job of getting it to me asap setup was easy the only negative was that the lead that came with it wasn't quite long enough"

"yi cloud is really expensive versus other competitors"

"i've tried to speak to yi support about this issue many times but they are absolutely useless and stop responding after they realise they can't fix this issue by making me turn it off and on"

"i was going to install sd cards in each camera not really explained in the instructions but east to find out how online but having been tempted into the cloud storage system by the free trial i've been so happy with it and the original 2 cameras i will continue the cloud storage subscription and add i've also bought 3 more cameras i just hope they prove reliable as i've invested so heavily in them"

"poor quality false notifications"

"don't make a mistake they do still push their cloud storage but the camera does its job without it so you can potentially lose the videos only if the camera is stolen but you don't get impaired features like with other competitors"

"after over a month of exchanging emails with the manufacturer and following every step they have suggested to fix it it has become clear that they do not know what is wrong with it and offer only a stony silence when i suggested they replace it or refund it"

"good design however does not work"

"i have downloaded and reinstalled the app at least six times but still will not open the apps were downloaded from yi windows and mac site has anyone else had this problem and can they help yi help team take ages to respond then state it is a computer fault"

"my brother has the same model and it works perfectly fine he has also attempted to set it up but it just doesn’t work"

"worst thing i have ever bought!"

"this product is poor quality"

"0 10 playback on app absolutely atrocious"

"really really disappointed"

"you're likely to need to drill a hole through your wall if you aren't capable of this yourself bear in mind this is a cheap camera but paying for skilled people to install it won't be cheap"

"great picture quality but poor microphone with a lot of noise and cannot hear clearly"

"even if it does detect motion the alert takes forever to come through"

"poor really"

"as overall waste of money because of poor quality software"

"useless crap"

"it is pretty loud and if that goes off 10 times at night i could not imagine you would have a good night sleep and wouldn't be the best neighbor to have"

"so far one of my yi home outdoor cameras is turned off blind but it is still working periodically at the back recordings sometimes"

"this has some intermittent network disconnection but we dont keep it on for 24x7 so its ok"

"i’ve sent about 15 emails with no resolution they just keep telling me to uninstall and reinstall"

"the camera has also become cloudy as moisture has leaked into the sealed lens despite being in a sheltered location thus making the image quality extremely poor"

"i would give this camera more stars if it wasn’t for the unresolved issue that has caused two cameras original and then replacement to go offline when ir night vision is on and it goes dark!"

"i see little point in having evidence of a security issue on camera and the camera is then illegally removed along with the sd card holding the images"

"the app is really easy to use and setup was quick and simple only issues i have was the wireing is to short and the time that was taken to fix the notification error was too long other than that i would recommend this product"

"the camera produces good quality pictures but the software is very very limited"

"there is nothing in the description that is informing the buyer what the socket configuration is on the power adapter"

"integration with alexa show also doesnt work "

"the app is really buggy and crashes all the time"

"it renders the sound useless"

"video quality blurry and seems more like 720p not 1080p"

"moreover and this is totally unacceptable the yi customer support refused to help me with my camera because it is out of warranty"

"motion detection is good unfortunately this means a lot of false activations from birds flies and raindrops"

"turn them off and the image is exactly the same without the false triggers"

"you cannot record from this camera using any industry standard security equipment : the product is locked down and you are forced into their subscription services"

"overall unreliable & very costly to subscribe to the yi cloud do not waste your money on this product"

"so pretty useless as the 2"

"absolute rubbish goes offline every night at 18:36 tried resetting it many times but sit no luck avod"

"night vision clarity is average poor if you zoom in"

"seem to cope quite well with inclement weather in the uk"

"very randomly it sending alert to me even i am right standing in front of it waving my hand it does not detect any moment"

"wifi is not very good i had to buy a power line wifi repeater but even then when i check the 24 7 cloud recording you get 5 30min dead spots where nothing has been recorded!"

"so not really something to complain about"

"camera has developed two faults"

"i get alert notifications on my phone but can't look at them due to this so basically after installing and setting up it is completely useless"

"this is a replacement for one that went wrong"

"left it off for a month or two while i decided what to do with it amd now it doesnt connect"

"the camera itself it noticable enough to deter unwanted visitors at night but not an eye sore outside the house"

"i have looked online and this is a long standing known issue that yi don't seem to be able to or want to fix"

"the app supporting them is totally unreliable the cloud service fails after about 3 minutes and logs out all cameras in valid subscriptions customer service is an automated zendesk response and nothing more"

"would recommend without hesitation"

"sadly this leaves me with gaps in my intended coverage"

"wifi is a little flakey at times the wired option is preferable if you can run a cable from the camera to your router"

"the biggest annoyance though is the stupidly short usb power lead that comes hard wired to the damn thing"

"it appears the sd card slot is not very well aligned with the slot in the plastic as i almost did it again when i tried reinserting it"

"raindrops snowdrops any fly or bug that gets close to it a flash of light basically anything that changes the pixel you will be alerted i have changed the settings for alertness and sensitivity to low and i get about 8 10 alert update every night if it rains so it kind of defeats the purpose as i now tend to ignore all alerts and it becomes useless now this bring me to the alert noise could you imagine if you had that turned on?"

"update: vertical axis rotation has failed completely as return window closed 1 month"

"camera has gone faulty after a month"

"however after several months the camera lost its connection to my account so i have tried to re pair it but the reset button doesn't work so it is now a useless brick attached to the wall with a cable that has been drilled through the wall and sealed in place"

"it also comes with a screw driver but that's for the sd card port"

"there is a firmware hack to enable that but its still not as good as i would like it to be"

"however mine came faulty the wall fitting it wobbly meaning the camera doesn’t stay at the correct angle"

"nighttime pic quality rubbish"

"their cloud service is incredibly poor where the cloud service doesnt allow you to playback recordings and also with no auto renewal feature meaning your cover can be disabled without you knowing "

"first two cameras i bought were great but the third and fourth are very blurry?"

"phone support says the right things but is equally ineffective"

"however there is a major flaw if relying on the sd card storage as the quality of the video files is terrible"

"if i set it to low sensitivity it ignores the lights but also ignore people and only records when i pull my car onto the drive"

"the most annoying thing is that i can't record straight to my nas"

"the camera audio would be good but there is a manufacturing fault with these cameras where they are sensitive to wifi probably due to poor shielding on the hardware"

"its will even detects flies or spider which creates false alarm"

"i had the gen 2 yi 1080p home camera and liked it but i was monitoring outside through a window and so had some glare issues off the window pane"

"it just doesnt exist"

"the activity clip is only 6 seconds long which is really inadequate if you are looking to collect evidence after an incident"

"just states send fail error"

"makes outside wiring more difficult that it needs to be especially if you need to run the cable through walls"

"never had any internet issues either and live in remote area where internet isn’t the best"

"had mine a while now can't fault them 👍"

"it’s so narrow it’s useless for anything in a domestic setting unless you are trying to capture a long thin garden"

"either way i will be returning it back to amazon"

"so it would not work "

"i had to upgrade the firmware manually my cameras wouldn't connect to the wifi without that and frankly it's very poorly explained"

"all for them to ignore the problem and not get back to me"

"espeically since this is not a cheap item"

"you cannot easily hear voice coming from camera live view is almost impossible even using the yi cloud"

"multiple lengthy periods where the cloud backup is unavailable thus rendering the camera useless as a security tool"

"utter disappointment i’ll send them back"

"sure the framerate isn't fantastic but consider the price tag so no complain there"

"sadly i have missed the amazon return deadline"

"with this one if you zoom in then it's useless and even on standard zoom you can't read car number plates"

"at first it has this really annoying buzzing noise and it was constant"

"otherwise these are still great security cameras with a great app and i would still recommend them just seal the front holes"

"yi should include poe power over ethernet"

"no major complaints though"

"whilst using the app on ios it’s a lottery if you can connect to live view and when you do it doesn’t last for long before it loses connection whilst it tries to reconnect immediately it very rarely does even closing and restarting the app or switching the cameras power supply off and on again doesn’t work"

"ended up returning as cable not really long enough for any external points"

"all software technicians know about its issue and tricks"

"it works really well in every aspect except 2 areas: sound: when i enable audio there is a very loud crackling sound almost like listening to rice crispies"

"think of apple packaging as this is almost a carbon copy of it"

"tried contacting support without success "

"otherwise with this price no further complaint"

"i will break down the pros and cons pros mid range price for a well built product"

"i had the gen 2 yi 1080p home camera and liked it but i was monitoring outside through a window and so had some glare issues off the window pane"

"it feels like too much effort was put into pushing users to the payed cloud services rather than focusing on the free functionality side"

"if they correct the sensitivity of the motion detection and add zone control horizontal and vertical then this would be a difficult product to beat in this price range"

"the biggest issue is the angle of view"

"unfortunately at night when the night vision kicks in there is too much reflection from number plates and its very rare it will pick them up"

"more worryingly i've reinstalled the app in an attempt to set it all up again and can't now log in to my yi account"

"same problem with the rain"

"also extending usb can be costly since cheap cables will just turn the camera off if night vision is used"

"after contacting customer service multiple times and sending all the proof for payment and identity my plan is still inactive after 1 month +"

"i have called yi twice remember to call them after 5pm both times i explained the whole problem filled in emails with photos etc"

"i suspect that the motion detection problem is due to a faulty unit so i am sending it back"

"keeps losing wifi"

"i found that by the time the camera started to record all you could see way peoples sides or back for a fleeting moment before recording stopped"

"don't make a mistake they do still push their cloud storage but the camera does its job without it so you can potentially lose the videos only if the camera is stolen but you don't get impaired features like with other competitors"

"have another yi cam different model with same issue"

"i wish the clips are at least 30 seconds long"

"there is a firmware hack to enable that but its still not as good as i would like it to be"

"and has been for a further month despite several resets"

"probably the least reliable camera i’ve ever seen in terms of watching live footage"

"buy almost anything else because these will waste your time"

"the one i received had an sd card slot but there is nothing behind the slot and the sd card slips straight into the cass and rattles around inside the unit"

"as in the title software update can turn the camera into a brick and other reviews stated this too"

"it's a shame it automatically shuts off at 9pm and has random drop outs on recording"

"motion follow is okay but tracks traffic and sometimes can ignore actual people"

"one other issue i came across but was easily sorted was the ir light ring"

"also you are unable to stream!"

"ended up returning as cable not really long enough for any external points"

"now the camera works but it just disconnects all the time"

"well in my opinion the quality of the yi camera video recordings is better than the ring spotlight cam which costs £280"

"i will provide a video to illustrate my problems further"

"going back to the motion issue"

"this isn't very good as the reason i brought it was as i am currently away from my home so needed around the clock watch on my house"

"im not impressed and feel let down philip"

"camera wall mount that swivels screws"

"this is definitely not a fake review!"

"currently having motion sensing issues triggered by rain"

"it can automatically adjust the video quality by your internet speed without losing many details"

"as in the title software update can turn the camera into a brick and other reviews stated this too"

"many of the of other cameras had very similar features at a lower cost but appeared to be let down by the android ios app which would appear to consistently obtain very low ratings"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"calling function and cloud buffering is poor"

"i selected the cheap one and it just totally locked up and refused to work"

"the biggest annoyance though is the stupidly short usb power lead that comes hard wired to the damn thing"

"picture quality is ok in the day but poor at night zoom is grainy motion detection is hopeless doesn’t matter if you set zone goes off when it feels like it however it an affordable price and easy to install"

"screenshot attached light blue means recorded data other area is dropped connection again very poor as you could miss a crime or event!"

"if i push to talk over it then that just crashes it altogether i think because it draws extra power to engage the speaker and thus killing it"

"overall very dissatisfied and won't be buying any yi products again mainly for the useless customer service"

"disappointed you have to pay a large subscription charge"

"overall good having a bit of an issue with sensitivity too sensitive and it alerts with rain drops and not enough and it misses some obvious things like visitors to the door"

"there is no way a person or car registration could be recognised which renders the camera largely useless for my needs"

"waste of money and time"

"only 3 months of use and condensation has appeared inside the camera so you can no longer see a picture the camera is now useless and can no longer be used!"

"bad points motion detection “too” sensitive even on lowest setting no zone control no angle limitations inclusions schedule needs more customisation to inc"

"seems like a software bug"

"spoke to supplier and it's been a challenge to get the replacement"

"however after several months the camera lost its connection to my account so i have tried to re pair it but the reset button doesn't work so it is now a useless brick attached to the wall with a cable that has been drilled through the wall and sealed in place"

"frame rate is low for same price you can get 4mp this is 2mp camera at 30fps with dc power and dual band wifi this is 2"

"so it means the camera which was previously useless is now more than useless just using electricity and hanging up on the wall"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"but then you see it's limitations"

"my cloud plan dissappeared after changing phones and now keeps signing up to the wrong plan yi support are just ignoring me"

"the main downsides were a oermenantly attached power cable and no rtsp support which means you have to buy cloud subscription for off device storage"

"this camera is useless"

"i believe the issue stems from the usb power cord being too short unless you have a socket close to where you want to place it which is unlikely as it is an outdoor camera"

"this is after yesterday returning a blink xt system which was shoddy"

"live view works but alerts don't which is pretty pointless really"

"got two of these one has an audio problem sounds like buzzing but it's installed so can't be bothered to send it back"

"•the black faceplate is covered in micro scratches as if it’s been wiped over with a cloth there was also no protective film on the lens"

"the sd card can be viewed through the software and there's a version for windows so access from a pc also works"

"what became a possible 30min set up became 3hr nightmare back and forward to b&q"

"waste of time and money"

"i kept getting the same “fail to acquire” message"

"being told my sd cards were probably incompatible or formatted incorrectly they weren't "

"being told my sd cards were probably incompatible or formatted incorrectly they weren't "

"i'm not sure if my unit is faulty but it happened both when i initially tested it out of the box and when securing it to a wall even though the camera reports as having a 100% connection to the wifi it has disconnected and refused to reconnect"

"in fact far more misses than hits even when turned to highest sensitivity"

"laptop fire tv that irritating noise is always there i contacted seeverything uk and i was palmed off with excuses and then they totally ignored my messages the sellers name may say uk but it's actually shanghai you are dealing with i would avoid this seller and this security camera at all costs"

"the only big complaint i have is the app is a but of mess to navigate with the same functions in different places depending on which screen you are on"

"will not install on iphones eventually installed on ipad but then would not work unless we paid for a subscription there was no mention of that when it was bought the support is not helpful"

"an update they appear to have added which no online review seems to mention is the addition of the notification area detection you can highlight a box within the frame where it will only notify you based on activity in this area"

"but for some reason i had alot of issues with this current camera"

"i wish now i hadn't got the ring as i'm gonna be stuck with a hefty subscription until the camera dies"

"their cloud service is incredibly poor where the cloud service doesnt allow you to playback recordings and also with no auto renewal feature meaning your cover can be disabled without you knowing "

"biggest issue for me is that it does not support rtsp real time streaming protocol or seem to have any web interface therefore you are tied to using the official yi home phone app or pc program"

"says network not good enough but moved access point router next to the external wall and still won't work"

"includes a mounting template all screws and fixings if required and even usb cable mounting clips for a very neat install"

"and it only does landscape counter clockwise when i tend to turn phone clockwise"

"i have had to replace two of the usb power adaptors due to failure of the ones supplied"

"so this makes it next to useless for iding anyone if there is a break in but is otherwise good for general seeing what's going at night or when you're away"

"i contacted the support but got nowhere fast"

"update dec 2018 : the app for windows pc is now not running properly"

"i figured it was just a bad batch or faulty component"

"camera is ok but the alerts don't work on android phones until you open the app then you get loads of notifications all at once which is useless"

"the 3m cable is non extendable as it is attached to the camera which might be an issue if you didn't have a power socket planned for this camera you don't want to leave the camera socket out in the weather: this bit is not water proof"

"it now only picks up major movement and minor movement is now ignored although the camera is set to most sensitive setting"

"due to the poor customer service i think i'll go elsewhere!"

"overall very dissatisfied and won't be buying any yi products again mainly for the useless customer service"

"the only slight negative is flys etc set off motion alerts at night time but i am still playing with the settings so may be able to resolve that"

"initially i had the phone alerts set up but this got really annoying getting alerts every couple of minutes so switched that off but this would be a great tool where there is not a lot of traffic setting it off and i will be using that on the garden cam once that's set up"

"mine is placed at height looking at my front door area so there is no power sockets"

"the motion sensitivity is also useless"

"it would have benefited from a smaller plug to get through a wall rather than the full sized usb plug but not a major issue"

"for instance my power socket is outside and another 8 metres away and is proving a nightmare to buy cables to get to it"

"they worked perfectly fine for about a week then they stopped recording the 5 sec clip and now the one to the front of the house is gone offline"

"to be honest i'm disappointed and wished i'd sent it back when i had the chance"

"laptop fire tv that irritating noise is always there i contacted seeverything uk and i was palmed off with excuses and then they totally ignored my messages the sellers name may say uk but it's actually shanghai you are dealing with i would avoid this seller and this security camera at all costs"

"i had a sv3c dome camera before this one and it was useless at night"

"compared to nest where the storage plan is expensiver but you can have several cameras in the plan you pay here per camera and 90 bucks for the shortest 7 day period per camera can get quite expensive"

"i feel sure that yi will do a firmware update soon to control this rain problem"

"purchased as it had the sd card feature which on paper is great but sadly only worked for the first week or two"

"should use dc instead of usb had to make a widder hole for usb and then fill the hole because cable itself is flat"

"1 of these worked perfectly but the second developed a problem"

"the visual is very good the sound is quite distorted"

"was unsure at first to purchase it"

"the infrared system is now faulty and causes picture disturbance throughout the night causing the camera to constantly alarm and record the picture disturbance as the camera movement sensor thinks it's a genuine alarm movement"

"cheap camera does the job pros micro sd slot cheap effective cons picture not great in the dark inadequate cable length"

"they loose connection to wi fi"

"the camera works but the app fails consistently to either remember the login or to send notifications"

"there is a constant clicking noise from the microphone really loud click click"

"my cloud plan dissappeared after changing phones and now keeps signing up to the wrong plan yi support are just ignoring me"

"even a camera alarm"

"the image quality i would say is 720p and not 1080p as it says"

"it simply did not work"

"it's easy to install and i can monitor my flat when i am travelling"

"the search and auto detect feature is also poor and often hit and miss"

"have reset the camera 3 times checked all the settings and checked for firmware updates there are none and this still continues to happen so the completely fault ridden useless wall ornament that yi is marketing as a “security” camera is going back in it’s box and back to it’s biological parents"

"thus it’s more of a deterrent than a useful camera"

"the two outdoor cams are fitted under eaves and are not susceptible to rain"

"i should note that this is very rarely an issue during the day just at night when the infrared is on"

"did a reset and got it working again for one day only then it stopped"

"initially was impressed but had issues with the cloud service in that there have been periods where footage has not been uploaded"

"if i have one concern it's that the motion sensor is too sensitive even at low levels causing many alert notifications"

"however at night it is terrible so much so that i now ignore it eg rain will set it off despite it being in a covered location camera the picture quality is great and it picks up the wifi signal well overall if it was not for the night time notifications being so bad and short cable i would have given this 5 stars"

"changed my review to one star due to latest camera not being able to download footage"

"update we got another one delivered and just noticed it stopped working 22 feb"

"imagine if your car is removed by a thief!"

"unless you intend to use this right next to your router it is a waste of time"

"very good image quality response is rather slow and the alert mode is not accurate even in high sensitivity mode"

"will have to be binned now unfortunately"

"my only gripe with this model is the lack of zoning to only alert in specific areas the ability to set sensitivity is rather poor too so this needs to be improved upon"

"one camera which is the closest to the router continually fails"

"i have used hikvision cameras 1080p which are much much better"

"cable length cable length is 10ft but it comes out of the bottom of the camera and is hard wired very bad positioning if you want to connect to a power source above the camera as it leaves a very naff finish when installed"

"cheap chinese tat"

"setup was easy i set them both up inside then installed installation was simple drilled the holes and apply construction adhesive to make sure it was strong"

"you will regret it"

"supposed to be 1080p but the pictures are quite blurred"

"camera is generally good however there are couple of serious issues"

"app is glitchy notifications can sometimes arrive days late"

"motion detection there is no specified range on this anywhere available online i looked everywhere but could find no actual technical spec so i contacted the yi community forums and was advised that the range is only 15ft from the sensor and that the sensor worked by determining heat signals body heat and so on not by actual movement"

"i don't know if i can return these items as i have installed them and been using them for a while"

"i got charged but the subscription failed"

"both the android app and windows application work well however i own a few cameras from other manufacturers and prefer to use one android app to view them all which wont work with the yi camera because it doesn't support rtsp"

"camera is great but the cloud service is awful"

"check the app store for the recent reviews too it’s not just me"

"ok picture but the 3 of the cameras are junked and not working"

"even if they wanted to stay on low voltage a regular basic dc cable with an adapter instead of the usb charger we have to use anyway would make things lot easier instead of having to get a 20mm drill bit"

"i contacted the support but got nowhere fast"

"there is a constant clicking noise from the microphone really loud click click"

"i was told if it was plugged into wired it would use that seems very 'afterthought' and easy to add functionality via an update"

"i selected the cheap one and it just totally locked up and refused to work"

"im not impressed and feel let down philip"

"i was able to set it up quickly and all seemed well but the camera intermittently fails to load video clips and has inexplicable gaps on the timeline"

"all in all don’t buy this as you’ll regret it when you need it the most it won’t work and you’ll be left feeling stupid for wasting your money on a vastly unpractical and flawed “security” system"

"motion detection could use a little improvement"

"the sound is truly terrible"

"3 indoor cameras went down early today now this one has failed"

"it doesn't give motion detection alerts unless you start the app which is completely pointless"

"most hand held drill only go up to 18mm so you’ll need a sds drill"

"i have ran the cable and it's nowhere near a socket so i have had to extend it"